Privacy Policy

At Svan Brand, we are committed to protecting your privacy while providing you with high-quality, ergonomic high chairs and baby furniture. This Privacy Policy details how we collect, use, and safeguard your personal information. By using our website, you agree to the practices outlined below.

1. Information We Collect

To enhance your shopping experience, we may collect:

  • Personal Data: Name, email address, phone number, and shipping/billing address for order fulfillment.
  • Payment Information: Securely handled by trusted payment processors.
  • Order History: Details about your purchases for personalized recommendations and services.
  • Technical Data: Browser type, device information, and IP address to optimize website performance.
  • Activity Data: Browsing behavior and preferences to tailor your shopping experience.

2. How We Collect Data

We gather information through:

  • Order and Account Forms: During registration, checkout, or inquiries.
  • Cookies and Analytics: To improve website usability and functionality.
  • Feedback and Reviews: To refine our products and customer service.
  • Newsletter Sign-ups: To keep you informed about updates, offers, and promotions.

3. How We Use Your Information

Your information is used to:

  • Fulfill Orders: Ensure accurate and timely delivery of your purchases.
  • Enhance Personalization: Provide tailored product recommendations and experiences.
  • Provide Customer Support: Address inquiries and resolve issues.
  • Share Promotions: Notify you of exclusive deals, new arrivals, and special discounts (if subscribed).
  • Analyze Website Performance: Improve site design and navigation using user data.

4. Sharing Your Data

We may share your data with:

  • Shipping Companies: To deliver your orders.
  • Payment Processors: (e.g., Stripe, PayPal) to securely manage transactions.
  • Marketing Partners: For targeted offers and advertising.
  • Legal Authorities: When required by law or for fraud prevention.

5. Data Protection

We use advanced security measures to protect your data, including:

  • SSL Encryption: To secure sensitive information during data transmission.
  • Access Restrictions: Only authorized personnel can access your information.
  • Regular Security Audits: To identify and fix potential vulnerabilities.
  • PCI-Compliant Processing: For secure payment handling.

6. Data Retention

We retain your information for as long as needed to:

  • Process transactions, provide customer support, or comply with legal obligations.
  • You may request updates or deletion of your personal data at any time.

7. User Rights and Choices

You have the right to:

  • Access and Update Data: Modify your personal information via your account or by contacting us.
  • Opt-out of Marketing: Unsubscribe from promotional emails through the link provided in the email.
  • Manage Cookies: Adjust cookie settings through your browser.
  • Request Data Deletion: Request the removal of your data, subject to compliance requirements.

8. Contact Us

For privacy-related inquiries, please reach out to us at:
Email: [email protected]

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Updates will be published on this page, and major changes will be communicated via email or site notifications.

Thank you for trusting Svan Brand. We are committed to ensuring your privacy and providing a secure shopping experience.